Terms and Conditions

§ 1 Scope and provider

These terms apply to all contracts for the use of the “VeloReply” software between FlowEdge Solutions, represented by Khaled Ayub, Königsallee 63-65, 40215 Düsseldorf (the “Provider”), and its customers (the “User”).

The offer is exclusively directed at entrepreneurs within the meaning of § 14 BGB.

§ 2 Subject matter

The Provider makes a web-based software (SaaS) available that uses artificial intelligence to generate automated replies to Instagram direct messages.

The exact scope of functions is defined by the service description valid at the time the contract is concluded.

§ 3 Contract conclusion and trial

The contract is concluded by registering and booking a plan on the website.

If a free trial is offered, the usage relationship ends automatically after the trial period unless a paid subscription is taken out.

§ 4 Responsibility for knowledge base and AI content

The User is solely responsible for preparing the “knowledge base” (documents, information) correctly.

Disclaimer for AI answers: The software generates responses based on probabilities. The Provider does not guarantee the accuracy, completeness, or appropriateness of AI-generated answers. The User is obliged to regularly review the AI’s performance.

The User ensures that no unlawful content is uploaded to the knowledge base.

§ 5 Use of the Instagram interface

Using VeloReply requires an existing Instagram Business account.

The User must comply with Meta Platforms (Instagram) policies. The Provider is not liable for suspensions or restrictions of the Instagram account resulting from the use of automation.

§ 6 Prices and payment terms

The prices shown at the time of order apply. All prices are exclusive of statutory VAT.

Payment is made in advance for the respective billing period (monthly/yearly).

§ 7 Availability

The Provider strives for 99% availability on an annual average. Excluded are maintenance and outages outside the Provider’s control (e.g., Meta API or LLM interface outages).

§ 8 Limitation of liability

The Provider is fully liable for intent or gross negligence. In cases of slight negligence, the Provider is liable only for breaches of essential contractual obligations and limited to the foreseeable, typical damage.

§ 9 Term and termination

The term depends on the chosen plan. The subscription renews automatically for the selected term unless cancelled with 14 days’ notice before the end of the term.

§ 10 Final provisions

The law of the Federal Republic of Germany applies.

Place of jurisdiction is Düsseldorf.